1. Opportunities for Learning
2. What is an Information System Failure?
3. Chalk and Cheese
4. Systems Concepts
5. CAPSA
6. The Systems Failures Approach Part 1: From Situation to System
7. The Systems Failures Approach Part 2: Comparison and Synthesis
8. Information Systems in Practice
9. Using the Approach to Look Forward: Electronic Patient Records
10. Other Approaches to Understanding IS Failures
