1. The Solution
2. Evolution to e-Enterprise
3. Internet-Enabled Business Intelligence
4. The Web-Enabled Information Infrastructure
5. Servers: The Heart of IEBI
6. The Internet Network
7. Empowering the Internet-Enabled Information Infrastructure
8. Java
9. eXtensible Markup Language
10. Common Warehouse Metadata
11. Look Outward Angel
12. CRM in the Internet Age
13. Swimming in the Clickstream
14. Personalization
15. The Road Goes Ever Onward
Appendix A: Recommended Reading
Appendix B: Glossary
