1-Queueing systems
2-some important random processes
3-kirth-death queueing systems in equilibrium
4-Markovian queues in eqilibrium
5-The queue M/G/I
6-The queue G/M/m
7-The method of collective marks
8-The queue G/G/I
Appendix I:Transformation theory refresher:z-Transform and laplace transform
Appendix II:Probability theory refresher
