1. Everythingsup to date in Kansas city
2. Why Warehousing and How to get started
3. The Knowledge management Veiw of business and warehousing
4. The telecommunications value chain
5. Building the warehouse _one step at atime
6. Value propositions
7. Simple sales analysis :an introduction to operational monitoring using
8. sales and product management :Advanced operational monitoring using COGNOS power play
9. Customer intimacy : An introduction using SPSS
10. Predicting customer behavior an introduction to neural network
10. Engineering and competitive analysis support : an introduction to Geographical
Appendix A: Real world Wavehousing :France telecom and Statlab tools
B: The business case for business intelligence
C: SPSS
D: The decision works suit from advanced software applications
